Shipping Guarantee:

Excellents Silks will ship your order within 48 hours and we guarantee it!  All orders are shipped within 48 hours and if not you will receive a 10% discount.

Rules:

1.  This is a 48 business hour guarantee.  Business hours are defined as Monday thru Friday.  If you place and order on Friday Evening, Saturday or Sunday, we will ship your order by close of business on Tuesday. (standard holidays do not count as business hours).

2.  This guarantee does not apply to backorders or items that are out of stock.  If an item is out of stock we will notify you via e-mail within 48 hours.

3.  This guarantee does not apply to product that specifically declare shipping times that do not fall in line with this guarantee.

NOTE:  Our guarantee is specific to the time it takes Excellent Silk Flowers to ship your order.  Please see shipping delivery times below for estimated shipping times.

                                                                                  Packaging/Shipping Transit Times

  Delivery Method              Approximate Packaging/Shipping Times

  USPS Priority                6 business days following receiving the order

  FedEx Ground              7-10 business days following receiving the order

  FedEx Saver (3 Day)     6 business days following receiving the order

  FedEx 2-day                 5 business days following receiving the order

  Next Day Express          4-5 business days following receiving the order

Where We ship

48 Contiguous United States:

Select USPS Priority, FedEx Home, FedEx 2-day, FedEx Express Saver or FedEx Standard Overnight upon checkout.

Alaska and Hawaii:

Select USPS Priority, FedEx Home, FedEx 2-day, FedEx Express Saver or FedEx Standard Overnight upon checkout.

PO Boxes and APO/FPO Addresses:

Select USPS Priority Shipping at Checkout.

RETURNS:

Be sure to inspect the package at time of delivery for any damage in shipment before you sign for the delivery.  If damaged the delivery person will make the notes and let you know what to do at that time. If the wrong item was shipped in error or if there is another problem, please e-mail customerservice@excellentsilkflowers.com within 2 working days of receipt of delivery to initiate your return.  We will provide you with a RMA number (Return Merchandise Authorization Number).  The Return Address will be given at the time the RMA is issued.

PLEASE NOTE: To be accepted for return, items must be in their original purchase condition, including the original product packaging and all accessories must be included.  Items purchased as part of a set or multi-item pack may not be returned individually.  When you place your items back into the original packaging it was sent in, please include a note on regular size piece of paper of your name, address, phone number and RMA number.  Your account will be credited with the purchase amount less the shipping charges when the package is received and approved by our return office.  Customer is responsible for all return shipping fees.

FAQ's

WHEN WILL MY CREDIT CARD BE CREDITED?

Once your return has been received and accepted, Excellent Silk Flowers will issue a credit to your card.  Please allow one to two billing cycles for your credit to appear on your statement.

WILL I BE CHARGED FOR RETURN SHIPPING?

Return shipping is at your expense, using the carrier of your choice.

THE COLORS DON'T SEEM TO MATCH WHAT IS SEEN ON LINE.

There could be slight variations of color depending upon the monitor that is being used.